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Job Description
Whatnot, the largest livestream shopping platform in North America and Europe, is seeking a Customer Experience Agent (German Speaking) to join their team in Dublin, Ireland. This role involves ensuring customers receive their orders promptly and resolving any issues that arise. The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving.
Responsibilities:
- Interact with buyers and sellers with a customer-first attitude.
- Resolve customer issues regarding payments, orders, shipments, and general questions.
- Become an expert in Whatnot's product, processes, and systems.
- Work with other departments to troubleshoot and resolve open questions.
- Seek opportunities to improve the overall customer experience.
Requirements:
- 2+ years of support experience handling email and/or chat services.
- Weekend availability.
- Fluent in English and German, with a deep understanding of the DACH market.
- Understanding of Ecommerce and Marketplace operations.
- Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
- Obsession with customers / being customer first / serving customers
- Proactive problem-solver and process-improver
- Knowledge of Collectibles is a plus
- Bachelor's degree preferred
- Previous start-up experience is a plus
What Whatnot Offers:
- Flexible Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; Pension plan
- Monthly allowance to dogfood the app
- Parental Leave
