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Team Manager Customer Success at Box

Lead Customer Success team, drive retention, and foster growth.
Hybrid
On-Site
Japan
Undisclosed salary
Box is seeking a Team Manager for their Customer Success team in Japan. This role involves leading a team of Customer Success Managers (CSMs) focused on retaining and growing strategic customers. The manager will report to the Senior Director, Customer Success and play a key role in setting the strategy for Customer Success at Box.
Responsibilities:
  • Lead, coach, train, and develop a team of high-performing Customer Success Managers.
  • Design and drive strategic improvements to scale processes and systems.
  • Provide guidance on building and maintaining strong customer relationships.
  • Partner with sales, renewals, and consulting teams to drive business outcomes.
  • Create account plans utilizing high-touch, tech-touch, and partner-touch approaches.
  • Establish executive relationships with key customers.
  • Drive successful platform adoption, customer outcomes, retention, and expansion goals.
  • Hire and retain a best-in-class CSM team.
Requirements:
  • 5+ years of experience managing customer relationships with a successful track record of driving retention and health.
  • 3+ years of experience managing a team.
  • Collaborative team player with a track record of partnering with sales and cross-functional stakeholders.
  • Ability to thrive in a high-growth, fast-paced environment.
  • Data-driven decision maker with a strong focus on execution and accountability.
  • Demonstrated experience building relationships with key executives.
  • Proactive problem-solver with the ability to execute at both strategic and tactical levels.
  • Strong operational rigor and effective project management skills.
  • Tech savvy and excited to learn Box's products.
The role with BOX offers:
  • Opportunity to lead a high-performing team.
  • Chance to drive strategic improvements and scale processes.
  • Collaborative work environment.
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Box

Box is a leading provider of Intelligent Content Management solutions, empowering organizations to enhance collaboration, manage content lifecycles, and secure critical information. The company's platform leverages enterprise AI to transform business workflows and enable companies to thrive in the AI era. Founded in 2005, Box serves global organizations across diverse industries, simplifying how they work with content. Box's mission is to bring intelligence to content management, transforming workflows across organizations. The company offers a comprehensive suite of tools and features designed to streamline content-related processes.