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Job Description
Box is seeking a Team Manager for their Customer Success team in Japan. This role involves leading a team of Customer Success Managers (CSMs) focused on retaining and growing strategic customers. The manager will report to the Senior Director, Customer Success and play a key role in setting the strategy for Customer Success at Box.
Responsibilities:
- Lead, coach, train, and develop a team of high-performing Customer Success Managers.
- Design and drive strategic improvements to scale processes and systems.
- Provide guidance on building and maintaining strong customer relationships.
- Partner with sales, renewals, and consulting teams to drive business outcomes.
- Create account plans utilizing high-touch, tech-touch, and partner-touch approaches.
- Establish executive relationships with key customers.
- Drive successful platform adoption, customer outcomes, retention, and expansion goals.
- Hire and retain a best-in-class CSM team.
Requirements:
- 5+ years of experience managing customer relationships with a successful track record of driving retention and health.
- 3+ years of experience managing a team.
- Collaborative team player with a track record of partnering with sales and cross-functional stakeholders.
- Ability to thrive in a high-growth, fast-paced environment.
- Data-driven decision maker with a strong focus on execution and accountability.
- Demonstrated experience building relationships with key executives.
- Proactive problem-solver with the ability to execute at both strategic and tactical levels.
- Strong operational rigor and effective project management skills.
- Tech savvy and excited to learn Box's products.
The role with BOX offers:
- Opportunity to lead a high-performing team.
- Chance to drive strategic improvements and scale processes.
- Collaborative work environment.
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