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iCapital is seeking a Support Engineer - Associate to join their team in Lisboa, Portugal. This role is crucial for maintaining the reliability of iCapital's services and being at the forefront of incident response. The Support Engineer will work closely with the Site Reliability Engineering (SRE) team, monitoring systems, responding to alerts, and coordinating initial incident response efforts. This position offers the opportunity to learn and apply best practices in incident management and gain experience with modern observability and processes.
Responsibilities:
- Participate in on-call rotations to monitor and respond to technical incidents
- Monitor health and performance using New Relic, Prometheus/Grafana, Splunk dashboards
- Create and maintain accurate incident data in Jira and Confluence
- Support post-incident reviews by gathering relevant data and timeline information
- Collaborate with SRE team to improve incident management processes
- Help maintain and update runbooks and documentation
- Assist in tracking incident metrics and trends
Requirements:
- 2+ years of experience in technical support engineer, operations, NOC or similar role
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Experience with or willingness to learn new monitoring tools
- Familiarity with ticketing systems (Jira) and documentation platforms (Confluence)
- Bonus having experience with DevOps practices
iCapital offers:
- Fully remote work
- Comprehensive benefits package
- Equity for all full-time employees
- Healthcare with 100% employer-paid health and dental insurance
- Generous paid time off (PTO)
iCapital
iCapital is a financial technology platform that powers the alternative investment marketplace, transforming how advisors, wealth management firms, asset managers, and banks access public and private market strategies for high-net-worth clients. The company's platform supports a substantial volume of global client assets invested in numerous funds. iCapital provides solutions for evaluating and recommending bespoke investment options. The firm has received multiple industry recognitions for its fintech innovation and as a top startup employer.