Clash
of Jobs
This feature is not ready yet
Sign up for the newsletter to get notified when it's available
NewGlobe is seeking a Manager for IT Operations in Dutse, Jigawa, Nigeria.
In this role, the IT Manager will ensure the provision of superior customer service throughout the business through the maintenance, enhancement, and efficient operation of IT functions. Additionally, the role includes responsibility for ensuring the security and integrity of IT operations and systems, as well as the line management of IT officers and associates.
The flexibility to work outside normal business hours is integral to this role, as is the ability to work under broad direction and minimal supervision.
Role involves:
- Providing the first point of IT Support contact for all local staff, covering all hardware, software, and associated peripherals
- Managing service requests and related service desk tickets, planning and prioritizing systematically
- Troubleshooting technical issues and escalating to colleagues, suppliers or partner organizations as required
- Deploying computers, school technology, and associated peripherals including new installations and redeployment of existing equipment
- Installing and configuring operating systems and software to agreed standards
- Recommending, sourcing, installing and maintaining network equipment such as firewalls, routers and switches
- Maintaining existing equipment standards, by performing upgrades, new installations, and carrying out routine procedures
- Supervising, training, and mentoring junior staff members
Requirements:
- Excellent technical knowledge of PC hardware
- Working technical knowledge of current protocols, operating systems, and standards
- Software and hardware troubleshooting
- Windows desktop (7/8/X) and Windows Server (at least 2012) experience as well as Microsoft Office support and Active Directory administration; relevant Microsoft certification is a plus
- Routers, switches, and firewall experience
- Knowledge of Android technologies, smartphones, LAN and Wifi configurations
- Experience with admin of Microsoft systems such as Navision, IIS, or Sharepoint
- Experience with cloud services, in particular AWS
- 5-10 years of relevant IT/industry work experience.
- A Degree from a recognized university with top marks in Computer Science or a related discipline.
NewGlobe offers:
- A dynamic and innovative work environment
NewGlobe
NewGlobe partners with governments to transform public education systems, aiming for rapid and significant learning improvements nationwide. They offer a system transformation platform and data-driven services, focusing on integrated school management, teacher development, instructional design, technology, and parent engagement. Grounded in learning science, NewGlobe empowers teachers and ensures children develop to their full potential. They work within state curricula while fostering global competitiveness, emphasizing behaviour change and continuous improvement. NewGlobe aims to build trust in public systems and ensure a more equitable world through education.