Client Success Manager / クライアント・サクセスマネージャー（日本） at Strider Technologies

Strider Technologies is seeking a Client Success Manager to support clients in achieving results with Strider products by delivering an exceptional client experience. The role is based in Tokyo, Japan and will be Strider’s first Japan-based Client Success Manager for their growing Japanese client base.

The Client Success Manager will lead all phases of the client journey, proactively manage relationships, identify expansion opportunities, and partner with internal teams. They are looking for someone obsessed with client success and who believes in the Strider mission.

Responsibilities include:

• Lead all phases of the client journey from contract signature through renewal, including kickoff, training, onboarding, and regular business review.
• Proactively manage and foster relationships with clients to build trust, open communication, and long-term mutual success.
• Identify expansion opportunities and partner with sales to grow the Strider product portfolio for the right clients at the right time.
• Partner with internal business partners to orchestrate Strider’s unique capabilities to provide the right resources at the right time to our clients.
• Act with urgency to satisfy priority client requests.

Requirements include:

• 2 years of client success experience, or equivalent experience in a client-facing and/or consulting role.
• Established track record of enabling clients to achieve results.
• Demonstrated high learning agility with ability to quickly comprehend Strider’s unique capabilities and data sets.
• Excellent verbal and written communication skills in English and Japanese.
• Legally authorized to live and work in Japan.

Strider Technologies offers:

• Opportunity to work with a growing Japanese client base.
• Chance to make a difference in economic security.