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OKX is seeking a Quality Assurance (QA) Specialist to join their Compliance Operations team in Kuala Lumpur. The QA Specialist will be responsible for ensuring high-quality compliance case reviews and maintaining performance standards across all Compliance Ops functions. The successful candidate will monitor and evaluate compliance cases processed by Compliance Ops agents and provide feedback to improve agent performance and ensure efficient and high-quality implementation of compliance controls.
The role involves:
- Conducting QA reviews to assess agent performance and identify areas for improvement.
- Performing root cause analysis to identify trends and areas for improvement.
- Initiating calibration sessions to align on QA standards.
- Collaborating with the Learning & Development team to establish processes and refine training programs.
- Developing and maintaining quality documentation.
- Collaborating with cross-functional teams to resolve quality-related matters.
- Staying up to date with industry trends and best practices.
- Participating in the development and implementation of QA initiatives and projects.
OKX requires candidates to have:
- Minimum 2-5 years of experience in a Quality Assurance role (FinTech / Crypto / Financial Institutions industry preferred).
- CAMS or ICA certification is a plus.
- Ability to work on-site.
- Strong analytical, verbal, and written communication skills.
- Motivation, detail-orientation, and strong multitasking abilities.
- Ability to work independently and collaboratively.
- Familiarity with regulatory requirements and compliance standards (AML, CDD, Sanctions).
- Comfort working in a fast-paced, dynamic environment.
OKX offers:
- Competitive remuneration package
- Meal Allowance up to RM 500/month
- Monthly Team Building RM 2500
- Benefits per annum (Training & Wellness)
- Yearly Bonus
- Convenient workplace (5 minutes walk from MRT TRX).
- Excellent prospects for growth and promotion
- Employee engagement, recognition and appreciation program.
- Multinational working environment
OKX
OKX is a leading cryptocurrency exchange and developer of the OKX Wallet, providing access to crypto trading and decentralized applications. Trusted by institutions, OKX emphasizes safety and reliability, evidenced by its Proof of Reserves. With a global presence, OKX fosters a culture driven by core principles, promoting a collaborative and diverse environment. The company is dedicated to reshaping the future through crypto, contributing to individual freedom. OKX focuses on innovation, regulatory compliance, and delivering a user-centric experience in the rapidly evolving web3 space.