Specialist, Learning & Development and Quality Assurance (Italian Speaker) at OKX

The Learning & Development | Quality Assurance specialist (LDQA) at OKX is responsible for designing, developing, and implementing effective training programs and materials for employees. The successful candidate will also be responsible for ensuring the quality and effectiveness of the training programs. This role involves collaborating with department leaders and subject matter experts to identify training needs, design training programs, manage the delivery of training programs and conduct audits of cases performed by operations teams to ensure accuracy, consistency, and adherence to established standards.

What this role involves:

• Develop and maintain training content and quality nuances for global business services teams.
• Collaborate with internal and external stakeholders for training-need-analysis (TnA) exercise.
• Point of contact (POC) and trusted partner for internal stakeholders on training progress reports and interventions.
• Introduce and presents training and development programs using various forms and formats.
• Conduct daily audits based on the group target assignment as per the quality assurance parameters
• Initiate and lead continuous process improvement by analyzing performance reports to identify trends and patterns.
• Assist QA manager on any assignments or projects to improve the overall service quality and review accuracy of the team.

Requirements:

• Minimum 2-4 years experience in Training or Quality Assurance role.
• Experience with learning management systems (LMS) and e-learning development tools.
• Able to communicate fluently(speaking and writing) in English and Italian
• Excellent communication and interpersonal skills.
• Independent and able to multitask, able to work within timelines.

What OKX offers:

• Opportunity to work in a fast-paced, collaborative, result-driven environment.