Specialist, Learning & Development and Quality Assurance (Polish Speaker)

Job Description

OKX is seeking a Learning & Development | Quality Assurance specialist to join their Global Business Service Centre in Budapest. This role involves designing, developing, and implementing training programs and materials for employees. The specialist will ensure the quality and effectiveness of training programs through evaluation, assessment, and continuous improvement.

The successful candidate will collaborate with department leaders and subject matter experts to identify training needs, design training programs, manage the delivery of training programs, and conduct audits of cases performed by operations teams to ensure accuracy, consistency, and adherence to established standards.

Responsibilities:

• Develop and maintain training content and quality nuances for global business services teams.
• Collaborate with internal and external stakeholders for training-need-analysis.
• Serve as a point of contact for internal stakeholders on training progress reports and interventions.
• Introduce and present training and development programs using various formats.
• Conduct daily audits based on group target assignments as per quality assurance parameters.
• Close any training and knowledge gaps with internal teams and stakeholders through calibration.
• Initiate and lead continuous process improvement by analyzing performance reports.
• Assist the QA manager on assignments or projects to improve overall service quality.

Requirements:

• Minimum 2-4 years of experience in a Training or Quality Assurance role.
• Experience with learning management systems (LMS) and e-learning development tools.
• Fluency in English and Polish (speaking and writing).
• Excellent communication and interpersonal skills.
• Ability to work independently and multitask.
• Comfortable working in a fast-paced, dynamic environment.

OKX offers:

• Hybrid work environment as part of a flexible working approach.