Specialist, Learning & Development and Quality Assurance (Polish Speaker) at OKX

OKX is seeking a Learning & Development | Quality Assurance specialist to join their team. The role involves designing, developing, and implementing effective training programs and materials. The specialist will ensure the quality and effectiveness of training programs through evaluation, assessment, and continuous improvement.

The successful candidate will collaborate with department leaders and subject matter experts to identify training needs, manage training programs, and conduct audits of cases performed by operations teams.

What the role involves:

• Developing and maintaining training content and quality nuances for global business services teams.
• Collaborating with stakeholders for training-need-analysis.
• Serving as a point of contact for internal stakeholders on training progress reports.
• Presenting training programs using various formats.
• Conducting daily audits based on quality assurance parameters.
• Initiating and leading continuous process improvement.
• Assisting the QA manager on projects to improve service quality.

Requirements:

• Minimum 2-4 years' experience in Training or Quality Assurance
• Experience with learning management systems (LMS) and e-learning development tools.
• Fluency in English and Polish.
• Excellent communication and interpersonal skills.
• Ability to build relationships and collaborate effectively with stakeholders.
• Independent and able to multitask, able to work within timelines.
• Comfortable working in a fast-paced, dynamic environment with changing priorities.