Specialist, Operational Excellence (OpEx)

Job Description

OKX is seeking an Operational Excellence (OpEx) Specialist in Kuala Lumpur, Malaysia. The OpEx Specialist will focus on improving operational efficiency, effectiveness, and customer experience. They will identify areas for improvement, streamline processes, and enhance productivity within the organization.

The role involves collaborating with stakeholders, driving process re-engineering initiatives, addressing operational issues, and ensuring effective execution and efficiency across business operations. The candidate will also lead the governance of GBS function SOPs and develop and implement operation support readiness programs.

Responsibilities:

• Identify improvement opportunities based on data and customer feedback.
• Act as a key contact between OpEx, operations, and external stakeholders.
• Collaborate with different stakeholders from the operations team.
• Drive process re-engineering initiatives with internal and external stakeholders.
• Address potential key issues and blockers in achieving operational excellence.
• Foster coordination across different functions during business incidents or crises.
• Govern GBS function SOPs.
• Develop and implement operation support readiness programs.
• Manage and oversee projects related to operational process improvements.

Requirements:

• Bachelor's or Master's degree in business administration, engineering, operations management, or a related field.
• Minimum 3 years of experience leading a team of business analysts or operation excellence.
• Strong knowledge of lean methodologies, Six Sigma, Kaizen, and other continuous improvement frameworks.
• Proven analytical, documentation, process engineering skills.
• Demonstrated ability to build trust and facilitate consensus among cross-functional teams.
• Strong influencing/persuasive skills with a demonstrated ability to influence.
• Familiarity with project management principles and application.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.

OKX offers:

• Competitive remuneration package
• Meal Allowance up to RM 500/month
• Monthly Team Building RM 2500
• Benefits per annum (Training & Wellness)
• Yearly Bonus