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Senior Agent, Customer Service (Dutch Speaker)

Senior Customer Service Agent (Dutch Speaker) in Budapest.
OKX
Hybrid
Hungary
Undisclosed salary
Job Description

OKX is seeking a Senior Customer Service Agent fluent in Dutch to join their team in Budapest. The ideal candidate will handle inquiries and issues from global customers, manage complaints, and identify areas for service improvement. They will participate in team meetings, escalate unresolved issues, and maintain a solutions-oriented approach.

Responsibilities:

  • Handle inquiries/issues from global customers.
  • Handle complaints and feedback related to websites, products, platforms, and services.
  • Identify areas for service and procedural improvement.
  • Participate in team meetings and provide feedback.
  • Escalate unresolved issues to Level 2/Supervisors.

Requirements:

  • Diploma from college or above.
  • Excellent command of spoken and written English AND Dutch.
  • Strong customer service skills.
  • Knowledge of digital asset exchange/trading.
  • Fast typing skills (at least 40 words per minute).
  • Basic computer knowledge (MS Office, MS Outlook, Internet Explorer).
  • Call center customer service-related work experience is preferred.
  • Willing to work on shift rotation.

OKX Offers:

  • Opportunity to work for a leading crypto exchange.
  • A friendly, rewarding, and diverse environment.
  • Participation in a global team.
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OKX

OKX is a leading crypto exchange and developer of the OKX Wallet, providing millions access to crypto trading and decentralized applications. The company serves both individual and institutional clients, offering a secure and reliable platform underpinned by Proof of Reserves. A part of OKG, OKX extends blockchain value worldwide through its products, including OKLink. With a global presence, OKX fosters a culture defined by teamwork, integrity, and dedication to results, cultivating a diverse and rewarding environment for its employees.

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