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OKX is seeking a Senior Customer Service Agent fluent in Dutch to join their team in Budapest. The ideal candidate will handle inquiries and issues from global customers, manage complaints, and identify areas for service improvement. They will participate in team meetings, escalate unresolved issues, and maintain a solutions-oriented approach.
Responsibilities:
- Handle inquiries/issues from global customers.
- Handle complaints and feedback related to websites, products, platforms, and services.
- Identify areas for service and procedural improvement.
- Participate in team meetings and provide feedback.
- Escalate unresolved issues to Level 2/Supervisors.
Requirements:
- Diploma from college or above.
- Excellent command of spoken and written English AND Dutch.
- Strong customer service skills.
- Knowledge of digital asset exchange/trading.
- Fast typing skills (at least 40 words per minute).
- Basic computer knowledge (MS Office, MS Outlook, Internet Explorer).
- Call center customer service-related work experience is preferred.
- Willing to work on shift rotation.
OKX Offers:
- Opportunity to work for a leading crypto exchange.
- A friendly, rewarding, and diverse environment.
- Participation in a global team.
OKX
OKX is a leading cryptocurrency exchange and developer of the OKX Wallet, providing access to crypto trading and decentralized applications. Trusted by institutions, OKX emphasizes safety and reliability, evidenced by its Proof of Reserves. With a global presence, OKX fosters a culture driven by core principles, promoting a collaborative and diverse environment. The company is dedicated to reshaping the future through crypto, contributing to individual freedom. OKX focuses on innovation, regulatory compliance, and delivering a user-centric experience in the rapidly evolving web3 space.