Senior Agent, Customer Service (English) at OKX

OKX, a leading crypto exchange, is seeking a Senior Agent, Customer Service (English) to join their team in Kuala Lumpur. The ideal candidate will be responsible for addressing inquiries from global customers across various channels and collaborating with internal and external stakeholders to resolve complaints and gather feedback. This role requires a strong understanding of company products, excellent communication skills, and the ability to maintain strong relationships with partners.

Role Involves:

• Attending to inquiries/issues from global customers via email, chat, and voice.
• Liaising with internal & external stakeholders to handle complaints and feedback.
• Maintaining knowledge of company products to effectively communicate with customers.
• Creating and maintaining strong relationships with company partners.
• Escalating unresolved issues to Level 2/Supervisors as needed.

Requirements:

• A Diploma in finance, customer service, or a related field.
• At least 2 years of experience in customer service or a similar role.
• Excellent command of spoken and written English.
• Ability to work independently in a fast-paced environment.
• Willingness to work according to a given schedule to support 24x7 operations.
• Strong people skills and the ability to stay calm under pressure.
• Solutions-oriented mindset.
• Excellent time management skills.
• Quick learner.

OKX offers:

• Competitive remuneration package (Basic Salary + Yearly Bonus).
• Meal Allowance up to RM 500/month.
• Monthly Team Building RM 2500.
• Benefits per annum (Training & Wellness).
• Excellent prospects for growth and promotion.
• Multinational working environment.