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Senior Agent, Customer Service (French Speaker) at OKX

Senior Customer Service Agent (French Speaker) in Budapest.
Hybrid
On-Site
Hungary
Undisclosed salary
OKX is seeking a Senior Customer Service Agent proficient in French to join their team in Budapest. This role involves handling customer inquiries in multiple languages via email, chat, and voice, and collaborating with internal teams to address feedback. The ideal candidate will maintain a strong understanding of OKX's products and services to effectively communicate with customers. They will also establish relationships with partners and escalate unresolved issues as needed.
  • Handling inquiries and issues from global customers in multiple languages.
  • Collaborating with internal and external stakeholders.
  • Maintaining a strong understanding of company products.
  • Establishing and nurturing strong relationships with company partners.
  • Escalating any queries or unresolved issues to Level 2/Supervisors.
Requirements:
  • A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
  • At least 2 years of experience in language-related roles.
  • Proficiency in both spoken and written French and English.
  • Ability to work independently in a fast-paced environment.
  • Willingness to work according to a given schedule to support 24x7 language-related operations.
  • Strong interpersonal skills and problem-solving mindset.
  • Excellent time management and quick learning ability.
OKX offers:
  • Competitive remuneration package
  • Yearly Performance Bonus
  • Excellent prospects for growth and promotion
  • Employee engagement, recognition and appreciation program
  • Multinational working environment
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OKX

OKX is a leading cryptocurrency exchange and developer of the OKX Wallet, providing access to crypto trading and decentralized applications. Trusted by institutions, OKX emphasizes safety and reliability, evidenced by its Proof of Reserves. With a global presence, OKX fosters a culture driven by core principles, promoting a collaborative and diverse environment. The company is dedicated to reshaping the future through crypto, contributing to individual freedom. OKX focuses on innovation, regulatory compliance, and delivering a user-centric experience in the rapidly evolving web3 space.