Senior Agent, Customer Service (Korean Speaker)

Job Description

OKX is seeking a Senior Customer Service Agent who is fluent in Korean to join their team in Kuala Lumpur. The ideal candidate will be responsible for handling inquiries from global customers in multiple languages through various channels, including email, chat, and voice.

The successful candidate will collaborate with internal and external stakeholders to address complaints and feedback related to websites, products, platforms, and services. They will maintain a strong understanding of company products to effectively communicate with customers in their preferred language and establish/nurture relationships with company partners and external stakeholders.

OKX offers annual leaves, meal allowance, yearly performance bonus, monthly teambuilding, training & wellness subsidy, and insurance coverage for employees & dependants.

Role Involves:

• Handling inquiries and issues from global customers in multiple languages.
• Collaborating with internal and external stakeholders.
• Maintaining a strong understanding of company products.
• Establishing and nurturing strong relationships with company partners.
• Escalating any queries or unresolved issues to Level 2/Supervisors.

Requirements:

• A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
• At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
• Proficiency in both spoken and written Korean and English.
• Ability to work independently in a fast-paced environment and deliver multilingual support.
• Willingness to work according to a given schedule to support 24x7 language-related operations.
• Strong interpersonal skills and problem-solving mindset.
• Excellent time management and quick learner.

Role Offers:

• Annual Leaves
• Meal Allowance
• Yearly Performance Bonus
• Monthly Teambuilding
• Training & Wellness Subsidy
• Insurance Coverage for Employees & Dependants