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OKX is seeking a Senior Agent, Customer Service (Portuguese Speaker) to join their team in São Paulo, Brazil. The successful candidate will be responsible for handling inquiries and issues from global customers in multiple languages through various channels. This role involves collaborating with internal and external stakeholders to address complaints and feedback, maintaining a strong understanding of company products, and escalating unresolved issues to Level 2/Supervisors.Responsibilities:
- Handling inquiries and issues from global customers.
- Collaborating with internal and external stakeholders.
- Maintaining a strong understanding of company products.
- Establishing and nurturing strong relationships with company partners and external stakeholders.
- Escalating any queries or unresolved issues to Level 2/Supervisors.
- A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
- At least 2 years of experience in language-related roles.
- Proficiency in both spoken and written Portuguese and English.
- Ability to work independently in a fast-paced environment and deliver multilingual support.
- Willingness to work according to a given schedule to support 24x7 language-related operations.
- Strong interpersonal skills and problem-solving mindset.
- Excellent time management and quick learning ability.
- Competitive remuneration package (Basic Salary + Shift Allowance)
- Learning & Development fund
- Fitness fund
- Monthly team building fund
- Meal voucher
- Transportation allowance
- Annual leave (30 days after one year of service)
- Yearly bonus
- Private health insurance, dental & life insurance
- Excellent prospects for growth and promotion
- Employee engagement, recognition and appreciation program
- Multinational working environment
OKX
OKX is a leading cryptocurrency exchange and developer of the OKX Wallet, providing access to crypto trading and decentralized applications. Trusted by institutions, OKX emphasizes safety and reliability, evidenced by its Proof of Reserves. With a global presence, OKX fosters a culture driven by core principles, promoting a collaborative and diverse environment. The company is dedicated to reshaping the future through crypto, contributing to individual freedom. OKX focuses on innovation, regulatory compliance, and delivering a user-centric experience in the rapidly evolving web3 space.