Senior Agent, Customer Service (Russian/Ukrainian Speaker)

Job Description

OKX is seeking a Senior Customer Service Agent fluent in Russian and Ukrainian to join their team. This remote role involves interacting with customers in real-time to address inquiries and resolve issues through various channels, including email, chat, and voice. The agent will collaborate with internal and external stakeholders to address complaints and feedback, maintain a strong understanding of company products, and escalate unresolved issues to Level 2/Supervisors.

• Handling inquiries and issues from global customers in multiple languages.
• Collaborating with internal and external stakeholders.
• Maintaining a strong understanding of company products.
• Establishing and nurturing strong relationships with company partners and external stakeholders.
• Escalating any queries or unresolved issues to Level 2/Supervisors.

The ideal candidate will possess a diploma in a relevant field, at least 2 years of experience in language-related roles, proficiency in both spoken and written Russian/Ukrainian and English, and the ability to work independently in a fast-paced environment. Strong interpersonal skills, a problem-solving mindset, excellent time management, and the ability to quickly learn new concepts are also essential.

• A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
• At least 2 years of experience in language-related roles.
• Proficiency in both spoken and written language relevant to the job, along with a high level of English language proficiency.
• Ability to work independently in a fast-paced environment and deliver multilingual support.
• Willingness to work according to a given schedule to support 24x7 language-related operations.
• Strong interpersonal skills.
• Problem-solving mindset.
• Excellent time management.
• Quick learner.

OKX offers a competitive remuneration package, yearly performance bonus, excellent prospects for growth and promotion, employee engagement, recognition and appreciation program, and a multinational working environment.

• Competitive remuneration package
• Yearly Performance Bonus
• Excellent prospects for growth and promotion
• Employee engagement, recognition and appreciation program
• Multinational working environment