Specialist, Risk Operations (Payment Risk)

Job Description

OKX is seeking a Specialist in Risk Operations (Payment Risk) to join their team in Budapest. This role is within the Global Customer Service function, focusing on managing risk and reward for the platform. The successful candidate will establish a fraud risk team in Europe, specifically in Bulgaria and Hungary, including recruitment and establishing fraud processes.

Responsibilities:

• Conduct comprehensive investigations using various tools.
• Review customer transactions to identify fraudulent activities.
• Contact customers to validate transactions and account information.
• Investigate chargebacks and fraud claims, providing analysis on loss trends.
• Analyze trading and behavioral patterns to detect fraud.
• Develop partnerships with internal and external stakeholders.
• Recommend anti-fraud processes and generate suspicious activity reports.

Requirements:

• Minimum Degree in accounting, finance, business administration, criminology, or other disciplines.
• 2-4 years of fraud investigation experience.
• Fraud detection/risk management experience in the banking, financial, and/or fintech sector.
• Strong ability to find fraud patterns and trends.
• Experience with different payment methods and platforms.
• Ability to learn new technology tools quickly.
• Willingness to work according to a given shift schedule to support 24x7 operations.
• Good communication skills in both verbal and written English.
• Experienced in customer service is a plus.

OKX offers:

• Competitive remuneration package (Basic Salary + Yearly Bonuses).
• Monthly Team Building
• Excellent prospects for growth and promotion.
• Employee engagement, recognition and appreciation program.
• Multinational working environment.