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OKX is seeking an Operations Manager for their Dubai office. The Operations Manager will monitor operational KPIs, prepare regulatory reports, and collaborate with customer support and content teams to improve support services. The role involves identifying and managing initiatives to improve operational processes, collaborating with stakeholders, and leading a team of operations associates.
Responsibilities:
- Monitor operational KPIs and report on key metrics.
- Prepare monthly regulatory reports.
- Improve support services.
- Identify and manage initiatives to improve operational processes.
- Collaborate with stakeholders to drive operational excellence.
- Lead a team of operations associates.
Requirements:
- 5+ years of operational, customer support, or compliance experience.
- Experience in creating operational systems and processes.
- Ability to analyze large sets of data.
- Strong communication skills.
- Fluency in English and Arabic.
OKX offers:
- Competitive total compensation package
- L&D programs and Education subsidy
- Various team building programs and company events
- Comprehensive healthcare schemes
OKX
OKX is a leading cryptocurrency exchange and developer of the OKX Wallet, providing access to crypto trading and decentralized applications. Trusted by institutions, OKX emphasizes safety and reliability, evidenced by its Proof of Reserves. With a global presence, OKX fosters a culture driven by core principles, promoting a collaborative and diverse environment. The company is dedicated to reshaping the future through crypto, contributing to individual freedom. OKX focuses on innovation, regulatory compliance, and delivering a user-centric experience in the rapidly evolving web3 space.