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OKX is seeking a Senior Account Manager (Team Lead) to join their team, focusing on institutional clients in the EMEA region. The ideal candidate will possess a strong understanding of financial markets and industry-specific knowledge. They will be proficient in English and/or one additional language to effectively communicate with external stakeholders and clients.
The role involves engaging with institutional clients, delivering exceptional customer-centric service, driving revenue through creative problem-solving, and collaborating cross-functionally to provide timely solutions. The candidate should also have a good grasp of low-latency trading, jurisdictional nuances of onshore/offshore markets, and prior managerial experience is highly desirable.
What the role involves:
- Leading a regional team of professionals to deliver solutions aligned with client needs.
- Prioritizing and structuring high-level deliverables into actionable tasks.
- Collaborating with peers to support clients and provide solutions.
- Proactively driving regional revenue by analyzing client needs and identifying upselling opportunities.
- Handling a high volume of inquiries, coordinating and delegating tasks.
- Providing timely and accurate support to clients, fostering trust, and building long-term relationships.
- Troubleshooting client issues and acting on feedback.
- Providing rotational weekend and holiday coverage as needed.
Requirements:
- Product Knowledge Expertise: Robust product knowledge of OKX's product suite.
- Proactivity and Cross-Departmental Collaboration.
- Mentoring and Leadership.
- Hunger for Success.
- Relentless Attitude and Critical Thinking.
- Customer-Centric Mindset.
- Problem-Solving Attitude.
- Able to work on a shift basis, including weekends at times but not exceeding 5 days/week.
What OKX offers:
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
OKX
OKX is a leading cryptocurrency exchange and developer of the OKX Wallet, providing access to crypto trading and decentralized applications. Trusted by institutions, OKX emphasizes safety and reliability, evidenced by its Proof of Reserves. With a global presence, OKX fosters a culture driven by core principles, promoting a collaborative and diverse environment. The company is dedicated to reshaping the future through crypto, contributing to individual freedom. OKX focuses on innovation, regulatory compliance, and delivering a user-centric experience in the rapidly evolving web3 space.