Merchant Operations Manager

Job Description

OKX is seeking a Merchant Operations Manager to manage merchant communications and develop merchant management strategies. The role involves analyzing merchant data, collaborating with cross-functional teams, and participating in process improvement projects. The candidate will be responsible for maintaining customer satisfaction and ensuring client needs are met. Business travel to meet with merchants at offline events may be required.

• Manage day-to-day merchant communications
• Develop and execute a merchant management strategy
• Analyze merchant data and metrics
• Collaborate with cross-functional teams
• Participate in projects focused on process improvement

Requirements:

• Experience in an account management role within a cryptocurrency exchange or e-commerce environment is advantageous
• Bachelor degree or above in any discipline
• Strong verbal and written communication skills
• Demonstrated logical thinking, strong communication, coordination, teamwork, and execution skills
• Fluency in both English and Mandarin preferred

OKX offers:

• Competitive total compensation package
• L&D programs and Education subsidy
• Team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes