Senior Vice President, Client Experience

Job Description

Weber Shandwick is seeking a Senior Vice President, Client Experience to lead two major healthcare accounts in its Chicago office. This role involves being the day-to-day strategist for clients, managing relationships, and efficiently deploying teams for flawless execution. The SVP will also serve as a supportive coach, fostering a culture of continuous improvement and collaboration.This individual will report to an EVP and partner with senior account leaders across the company.Role responsibilities:

• Build and nurture client relationships and grow business.
• Lead, develop, and coach teams of 10-20 people.
• Guide and inspire clients to expand their communications work.
• Develop quality standards and ensure client satisfaction.
• Educate teams to deliver state-of-the-art counsel and content.
• Stay ahead of healthcare environment shifts and provide guidance.
• Participate in new business pitch development.
• Engage in the agency's culture to lead by example.

Requirements:

• Bachelor's degree required.
• 11+ years of experience in PR, including agency experience.
• Deep knowledge of the pharma regulatory landscape.
• Experience managing a large pharmaceutical account (over $1 million).
• Excellent communication skills.
• Proficiency in MSOffice and PowerPoint.

Weber Shandwick offers:

• Medical, dental, and vision benefits.
• 401k with employer match.
• Tuition Reimbursement.
• Flexible holiday schedules.
• Paid Employee Family Leave.