GlobalVetLink Director of Customer Success

Job Description

GlobalVetLink is seeking a Director of Customer Success to lead their Customer Success team. The Director will build partnerships with customers, manage a high-performing team, and ensure exceptional activation, retention, and expansion rates. They will drive strategic initiatives and use data to mitigate risks.

The role involves:

• Inspiring and developing a team of Customer Success professionals.
• Establishing and maintaining strong relationships with key customers.
• Leading churn mitigation efforts and conducting quarterly risk reviews.
• Prioritizing proactive engagement and driving customer activation.
• Working closely with cross-functional teams to align on customer goals.
• Refining strategy around onboarding of customers and improving product utilization.
• Managing select high-value customer relationships.

Requirements include:

• At least 7 years of experience in customer success or related field.
• At least 3 years in a leadership role.
• Experience using Salesforce for tracking customer interactions.
• Proven ability to build and sustain customer relationships.
• Experience in conducting structured risk reviews.
• Experience driving cross-sell and upsell initiatives.

GlobalVetLink offers:

• 401k matching
• Medical, dental, and vision healthcare coverage
• Generous PTO policy
• Paid holidays
• Volunteer time off
• Paid parental leave