EMEA Customer Success Manager (German speaking) at Lucid Software

Lucid Software is seeking an EMEA Customer Success Manager to ensure customers derive maximum value from its solutions. The Customer Success Manager will work closely with a portfolio of strategic accounts and gain a deep understanding of their unique business objectives.

Responsibilities:

• Develop a strong understanding of the Lucid Suite
• Create and implement strategies to help companies continually adopt the Lucid Suite
• Build and strengthen relationships with key contacts
• Partner with Professional Services to drive adoption
• Effectively manage a portfolio of accounts
• Conduct regular business reviews to ensure customer satisfaction
• Act as the primary contact point for key customers
• Lead cross-functional initiatives to enhance the customer experience
• Collaborate with account teams and GTM leadership to improve internal processes and best practices
• Perform other duties as needed

Requirements:

• Bachelor's degree with strong academic performance
• At least 2 years experience in CX, Consulting, or similar customer-facing roles
• Technical background or very strong technical aptitude
• Excellent organizational skills, strong ability to manage multiple priorities effectively, and attention to detail
• Strong written and verbal communication skills
• Proficient in using various tools to manage customer relationships and ensure business continuity
• Demonstrated ability to work independently and lead initiatives
• Fluent in English and German

Lucid Software offers:

• Hybrid workplace