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Grammarly is seeking a Customer Success Manager for Grammarly for Education. This role is based in Warsaw and follows a hybrid work model. The Customer Success Manager will cultivate strong relationships with assigned education accounts, ensure high customer value, and execute contract renewals. They will play a crucial role in integrating Grammarly's product into higher education institutions.
Role Involves:
- Owning the customer life cycle post-sales.
- Managing renewals and pricing negotiations.
- Partnering with the Sales team to drive expansion.
- Onboarding customers and training them on Grammarly tools.
- Conducting account reviews and sharing insights.
- Driving account usage through feature adoption.
- Creating feedback loops for product roadmap insights.
- Ensuring high customer satisfaction.
- Contributing to content and process improvements.
Requirements:
- 3+ years of experience in customer success and account management.
- Fluent proficiency in English (written and spoken).
- Experience with Education and EdTech customers is a plus.
- Proven track record of exceeding renewal quota targets.
- Ability to build strong relationships and identify creative solutions.
- Experience working with international stakeholders.
- Ability to synthesize data and make data-driven decisions.
- Understanding of subscription business models.
Grammarly offers:
- Dynamic hybrid working model.
- Competitive Pay
- Comprehensive Benefits
Grammarly
Grammarly is the world’s leading AI writing assistance company, serving over 40 million users and 50,000 organizations. It empowers individuals and teams at 96% of the Fortune 500 to communicate effectively and achieve results, complemented by best-in-class security practices. Founded in 2009, Grammarly offers innovative tools that enhance writing across various platforms. It has earned recognition as a leading cloud company and one of the most influential and innovative companies, fostering effective communication in professional settings.