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Ditto is seeking a Senior Customer Engineer. The role involves assisting Fortune 500 clients in integrating Ditto's edge sync platform, a peer-to-peer database technology that enables real-time data synchronization. The Senior Customer Engineer will collaborate with skilled engineers, solve technical issues, contribute to documentation, and guide product evolution.Ditto's customers often require face-to-face interaction to grasp the product fully.Role responsibilities include:
- Enablement to assist developers in using Ditto via how-to assets, presentations, and whiteboarding sessions.
- Support involves answering questions, triaging complex issues, troubleshooting, and collaborating with engineering for issue resolution.
- Driving adoption of the Ditto platform by developing new use cases and establishing best practices for mobile application development.
- Collaborate with cross-functional groups - backend, frontend, dev ops, design, product, sales, and marketing to create a first-class experience for developers.
- Occasional travel to meet developers in person and run workshops.
- A genuine desire to assist people with technology.
- 5+ years of experience as a customer success engineer, solutions engineer, software engineering consultant, or similar in Swift, Objective-C, Java, Kotlin, JavaScript, C#/.NET, or Rust.
- Excellent English communication skills are critical.
- Familiarity with mobile software and hardware providers.
- Ability to read and understand stack traces.
- Ability to write simple reproduction scripts.
- Competitive salaries
- Stock options
- Medical, dental, vision, life, and disability coverage
- Flexible spending account (FSA)
- Flexible vacation policy
- 401(k) plan
Ditto
Ditto is a technology company focused on unleashing the power of edge devices through peer-to-peer data synchronization solutions. Specializing in environments with limited or no internet connectivity, Ditto's technology enables real-time data sharing. Trusted by major customers across various industries, including aviation and food service, Ditto also provides mission-critical connectivity solutions for the U.S. military. As a fast-growing, globally distributed company, Ditto values trust, communication, and continuous improvement. The company fosters a diverse and inclusive work environment, welcoming a wide range of backgrounds and perspectives.