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Interactive Brokers is seeking a Bilingual Client Technical Support representative to join their team in Vancouver, BC. This is a hybrid role, requiring 3 days in the office and 2 days remote.The role involves providing support to clients, troubleshooting technical issues, and acting as a liaison between internal teams and customers. The ideal candidate will be analytical, motivated, and have a passion for solving technical problems.Responsibilities:
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers’ web-based offerings
- Problem management with a focus on wide-scale technical issues
- Bachelor’s degree, preferred if in a technical field.
- 1+ years in a client-facing support role
- 1+ years of experience working with Windows and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
- Experience with financial products and services is a plus.
- Excellent command of written and spoken English & French a must
- Health, dental, disability and life insurance with 100% premiums covered.
- Company RSP contribution matching
- Stock incentive plan
Interactive Brokers
Interactive Brokers Group is a global financial services firm providing electronic brokerage services worldwide. Operating for over four decades, it offers trading access to stocks, options, futures, currencies, bonds, and funds on a global scale. The company serves individual and institutional investors, including financial advisors and hedge funds, with its advanced trading platform and technology. Interactive Brokers emphasizes innovation and aims to provide clients with sophisticated tools at competitive prices.