L1 technical support at Interactive Brokers

Interactive Brokers Hong Kong Limited (IBHK) is seeking a Client Technical Support Representative. The role involves assisting clients with inquiries about trading offerings and acting as a liaison between internal teams and customers. The candidate will ensure prompt and effective resolution to bugs and issues. They will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms.

Responsibilities:

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers' platforms on desktop and mobile
• Troubleshooting and support for Interactive Brokers' web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements:

• Bachelor's degree (a degree earned in a technical field would be advantageous)
• Experience with Windows/Mac software and connectivity support (fresh graduates able to demonstrate related knowledge will be considered)
• Excellent verbal and written communication skills
• Experience with financial products and services is a plus.
• Fluency in Cantonese and English (knowing Mandarin is a plus)

What Interactive Brokers Offers:

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits, including medical, dental, specialist and in-patient
• Competitive package of Annual Leave
• Daily lunch is ordered in-house with a fully stocked kitchen
• Modern offices with multi-monitor setups
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence