Backend Support Engineer at Spaceship

Spaceship is seeking a Backend Support Engineer. This role involves maintaining and improving current products, assisting customer support with technical issues, and implementing solutions to resolve recurring problems. The engineer will work in a collaborative environment, contributing to the stability and reliability of Spaceship's platform, which was acquired by eToro in 2024.

Responsibilities:

• Diagnose, troubleshoot, and resolve backend issues in production and staging environments.
• Work closely with customer support to investigate and address user-reported problems.
• Maintain and improve existing backend systems to enhance performance, security, and scalability.
• Identify common issues and implement proactive solutions to reduce recurring support requests.
• Monitor system logs, performance metrics, and alerts to detect and prevent potential problems.
• Write and maintain documentation related to troubleshooting, common fixes, and backend architecture.
• Collaborate with engineering teams to ensure smooth deployment of updates and bug fixes.
• Self-manage tasks, prioritize workload, and communicate effectively with team members.

Requirements:

• 3+ years experience as a backend software engineer or prior experience in a support or maintenance role in a software engineering team.
• Proficiency in some of the listed backend technologies (or similar).
• Knowledge of observability tools
• Strong problem-solving skills.
• Ability to work independently, manage time effectively, and take ownership of task.
• Strong communication skills.

Spaceship offers:

• Hybrid working model
• Full at home office set up
• Monthly events
• Additional wellness / recharge days