Onboarding Specialist (deutschsprachig, Berlin, m/f/x)

Lightspeed is seeking a customer-oriented Onboarding Specialist to provide service and technical support for its Point-of-Sale products in Berlin. This role involves overseeing the successful implementation of the Lightspeed K-Series POS system for SME clients, bridging technology and customer experience.

Responsibilities:

• Implement and configure software solutions using automation tools.
• Manage ChurnZero queues to optimize processes.
• Develop automated workflows within ChurnZero.
• Develop implementation plans for the POS system and digital workflows.
• Communicate with customers during the implementation phase.
• Provide technical expertise in POS technology.
• Troubleshoot technical issues and provide solutions.
• Conduct training sessions for customers.
• Develop and maintain documentation for customers and internal teams.
• Ensure the quality and accuracy of POS system implementations.
• Create and maintain status reports and implementation documentation.

Requirements:

• Experience in the hotel industry (restaurants, hotels, etc.).
• Proven ability to troubleshoot technical issues effectively.
• Ability to handle multiple implementation projects.
• Excellent communication and presentation skills in German and English.

Lightspeed offers:

• Career opportunities based on performance.
• An environment that fosters initiatives and leadership.
• Lightspeed shares program.
• Health and wellness allowance up to 400 EUR per year.
• Support for mental health through the Modern Health App.
• 60 days a year of remote work from anywhere in the world
• LinkedIn Learning access.
• BVG annual pass subsidy.
• Regular breakfast or lunch, drinks and snacks in the Berlin office.