Senior Associate, Fraud Risk

Job Description

OKX is seeking a Senior Associate in Fraud Risk to join their team in Budapest. This role involves handling user complaints related to risk control, including account theft and fraud, and efficiently resolving security issues for users and the platform. The Senior Associate will coordinate with internal departments to resolve complex account issues, review unfreeze requests, and ensure the accuracy of account restriction removal operations.

• Handling user complaints related to risk control.
• Coordinating with internal departments to resolve complex account issues.
• Reviewing unfreeze or unbinding requests.
• Ensuring the accuracy of account restriction removal operations.

OKX is looking for someone with a Bachelor's degree and at least 2 years of experience in customer complaint handling, risk management, or related fields. The ideal candidate will have excellent communication and problem-solving skills, strong analytical and coordination skills, and be proficient in English.

• Bachelor's degree or above.
• 2+ years of experience in customer complaint handling, risk management, or related fields.
• Excellent communication and problem-solving skills.
• Strong analytical and coordination skills.
• Proficient in English.

OKX offers a competitive remuneration package, weekly work meal allowance, transport allowance, training & wellness benefits, health & dental coverage, and excellent prospects for growth and promotion. A hybrid work environment is also available.

• Competitive remuneration package.
• Weekly work meal allowance.
• Transport allowance.
• Training & wellness benefits.
• Health & dental coverage.
• Hybrid work environment.