Specialist, Quality Assurance (Fraud Risk) at OKX

OKX is seeking a Specialist in Quality Assurance (Fraud Risk) to join their team in Budapest. This role focuses on ensuring the quality and effectiveness of fraud prevention and compliance operations within the company. The Specialist will conduct QA reviews, perform root cause analysis, and collaborate with cross-functional teams to maintain high standards.

Responsibilities include:

• Conduct QA review to assess agent performance and provide feedback.
• Perform root cause analysis to identify areas for improvement.
• Initiate calibration sessions to align on QA standards.
• Collaborate with the Learning & Development team to refine training programs.
• Develop and maintain quality documentation.
• Collaborate with cross-functional teams to resolve quality-related matters.
• Stay up to date with industry trends and best practices.
• Participate in the development and implementation of QA initiatives.

Requirements:

• Bachelor's degree in information security, finance, management, or related field.
• 2-5 years of experience in a Quality Assurance role (FinTech / Crypto / Financial Institutions preferred).
• Strong analytical skills.
• Excellent communication skills.
• Strong multitasking and prioritization abilities.
• Familiarity with regulatory requirements and compliance standards.

OKX offers:

• Competitive remuneration package
• Excellent prospects for growth and promotion
• Employee engagement, recognition and appreciation program
• Multinational working environment