AVP, Customer Strategy

Job Description

League is seeking an AVP, Customer Strategy to shape and execute its customer-centric vision. The AVP will develop and implement strategies that drive customer retention and growth across all segments. This role requires a deep understanding of customer needs, market trends, and competitive dynamics, combined with a data-driven approach to decision-making. The AVP will lead a high-performing team and collaborate cross-functionally to deliver exceptional customer experiences and achieve ambitious business objectives.Responsibilities include:

• Developing and championing customer strategies aligned with League's business goals and product roadmap.
• Understanding customer business challenges, pain points, and motivations.
• Defining and tracking key performance indicators (KPIs) to measure the effectiveness of League’s solution offering.
• Collaborating with product, engineering, marketing, content, and operations teams.
• Staying abreast of industry trends and the competitive landscape.
• Presenting customer strategy insights and recommendations to senior leadership.
• Building and maintaining strong relationships with key stakeholders.
• Leading and mentoring a team of Principals.

Requirements include:

• 8-10 years of work experience in healthcare management consulting or strategic account management.
• Experience leading and managing teams of senior consultants or strategists.
• Experience developing and implementing user-facing solutions for digital health applications.
• Experience working with external clients from major Fortune 500 companies.
• Experience working on large and complex programs.

League offers:

• Comprehensive Health Benefits
• Bonus Program
• Employee Stock Option Program
• Unlimited Paid Time Off
• Spending Accounts
• Wellness Days
• Growth Opportunities
• Mentorship Program
• Flexible Ways of Working