AVP, Customer Strategy & Value Realization

League is seeking an AVP, Customer Strategy & Value Realization, a pivotal role in shaping and executing the company's customer-centric vision. This role involves developing resources and practices to measure and present customer value metrics, leading a high-performing team, and collaborating cross-functionally to deliver exceptional customer experiences.

The role involves:

• Defining and documenting best practices for value realization.
• Working with internal teams and customers to define key business outcomes, KPIs, and success metrics.
• Designing systems for measuring value delivered and utilizing analytics to develop value-based reporting.
• Presenting realized value to key stakeholders and coaching the Customer Strategy team.
• Developing and championing customer strategies aligned with League's business goals and product roadmap.
• Ensuring ongoing measurement and value realization of customer business cases.
• Staying abreast of industry trends and presenting insights to senior leadership.
• Building strong relationships with stakeholders and mentoring a team of Principals.

Requirements:

• 8-10 years of experience in healthcare management consulting or strategic account management.
• Experience in a value realization or customer value team in a healthcare setting.
• Experience leading teams of senior consultants or strategists.
• Experience developing user-facing solutions for digital health applications.
• Experience working with external clients from Fortune 500 companies.
• Experience managing cross-functional workstreams and working with Product Management and Engineering teams.
• Startup or growth stage technology experience preferred.

League offers:

• Comprehensive health benefits.
• Bonus program.
• Employee stock option program.
• Unlimited paid time off.
• Spending accounts.
• Wellness days.
• Growth opportunities and mentorship program.
• Flexible ways of working.