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Yext is seeking a Customer Success Manager to drive adoption and value of the Yext platform. The Customer Success Manager will manage a portfolio of customers, build relationships, and align Yext solutions with their business objectives. Responsibilities include:
- Managing a portfolio of assigned customers.
- Building and maintaining strong relationships with Yext customers.
- Developing and executing strategic success plans.
- Delivering industry insights and Yext product expertise.
- Identifying opportunities for growth.
- Collaborating with Sales and Solution Engineering to pursue growth opportunities.
- Renewals & Risk Management.
- BA/BS degree in Sales, Business, Marketing, or Computer Science preferred.
- 5+ years of experience in a customer-facing role.
- Knowledge of digital marketing technologies.
- Familiarity with listings networks.
- Work experience in organic search/ local SEO within digital media preferred.
- Strong analytical and problem-solving skills.
- Customer-centric mindset.
- Strong negotiation, influencing, and closing skills.
- Adaptability and flexibility mindset
- Outstanding interpersonal and communication skills.
- A chance to work with a leading digital presence platform.
- Opportunity to impact customer success.
- A collaborative and innovative work environment.
- An inclusive and diverse culture.
Yext
Yext is a leading digital presence platform for multi-location brands, empowering businesses to deliver consistent and engaging customer experiences across the digital landscape. Through a centralized platform powered by AI and machine learning, Yext enables brands to connect with customers effectively, ensuring accurate and compelling information is readily available. The company fosters a collaborative environment and is recognized for its commitment to being a great place to work.