Technical Account Manager at Huntress

Huntress is seeking a highly motivated Technical Account Manager (TAM) to serve as the primary technical liaison post-sales. The TAM will ensure customer satisfaction by providing high-quality technical support with a consultative approach. Huntress, founded in 2015 by former NSA cyber operators, protects businesses with enterprise-grade cybersecurity products. The company’s technology is designed with its Security Operations Center in mind, protecting over 3M endpoints and 1M identities worldwide. The TAM will work to help customers maximize the value of the Huntress Platform, troubleshoot product issues, and improve the customer experience by coordinating with internal Huntress teams. Role involves:

• Providing elevated tech support
• Ensuring customer success through product utilization and training
• Leading technical sales enablement activities
• Advocating for customer needs within Huntress
• Managing customer onboarding
• Identifying account growth opportunities

Requirements:

• 4+ years of experience in Technical Account Management, pre-sales, or similar roles
• Experience in the cybersecurity industry
• Excellent communication and presentation skills
• Effective time management and organizational skills
• Ability to travel up to 50% of the time

What Huntress offers:

• 100% remote work environment
• New starter home office set up reimbursement (£398)
• Generous personal leave entitlements
• Digital monthly reimbursement (£92)
• Travel to the US 1-2 times/year for company events
• Pension
• Access to BetterUp platform for coaching