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Huntress is seeking a highly motivated Technical Account Manager to join their remote team in Ireland. The Technical Account Manager will be the primary technical liaison post-sales, responsible for ensuring customer satisfaction through high-quality technical support. The ideal candidate will possess excellent communication skills and the ability to think and act quickly.This role involves:
- Providing escalated technical support and resolving complex issues.
- Ensuring customers effectively utilize Huntress products.
- Providing post-sales training and identifying opportunities for expansion.
- Participating in events to lead training sessions.
- Advocating for customer needs within Huntress.
- Working with customers through onboarding and educating them on improving their security posture.
- 4+ years of experience in Technical Account Management, pre-sales.
- Experience in the cybersecurity industry.
- Excellent communication and presentation skills.
- Effective time management and organizational skills.
- Comfortable traveling up to 50% of the time.
- 100% remote work environment.
- New starter home office set up allowance (€480).
- Generous personal leave entitlements.
- Digital monthly reimbursement (€111).
- Travel to the US 1-2 times/year for company events
- Pension
- Access to the BetterUp platform
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Huntress
Huntress is a cybersecurity firm dedicated to protecting businesses through its managed security platform. Founded by former NSA cyber operators, the company offers enterprise-grade security solutions, including a Security Operations Center, tailored for businesses of all sizes. Huntress focuses on threat hunting and provides comprehensive support to IT teams, protecting endpoints and identities globally. They emphasize a One Team approach, integrating technology and service to enhance cybersecurity.