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Broadvoice is looking for a Manager, Service Delivery to oversee the daily operations of their Bogotá site in Colombia. This role requires strong leadership skills and a proven track record in operations management. The manager will be responsible for ensuring operational efficiency and driving continuous improvement.
The role involves:
Requirements:
Broadvoice offers:
The role involves:
- Overseeing daily site operations.
- Leading and managing a team.
- Implementing operational policies.
- Monitoring KPIs.
- Collaborating with cross-functional teams.
- Fostering a positive work environment.
- Ensuring site safety and security.
Requirements:
- Bachelor's degree in business administration, operations management, or a related field.
- Proven leadership experience in a similar industry.
- Strong understanding of operational processes.
- Ideally has previous experience in a call center environment.
- Excellent communication skills.
- Ability to analyze data.
- Experience with UCaaS and/or CCaaS software.
- Strong problem-solving skills.
- Native Spanish speaker.
- Proficiency in English.
- Call center experience.
- Professional services experience with a focus on service delivery.
Broadvoice offers:
- Career growth opportunities.
- Remote-first approach and focus on work-life harmony.
- A team that values diversity, inclusion, and a sense of belonging.
Broadvoice
Broadvoice is a technology company specializing in developing scalable and robust software solutions. They utilize modern technologies like Nest.js, Ruby on Rails, Kafka, and Kubernetes to deliver quality solutions to customers. The company fosters a collaborative and innovative environment where team members contribute to product development, uphold code quality, and engage in knowledge sharing. Broadvoice values work-life harmony, offering a remote-first approach. They are committed to building a reliable infrastructure and empowering their employees through clear growth paths and mentorship opportunities.