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Broadvoice is seeking a Technical Support Representative 2 to join their team. This role involves providing technical support to business customers through various channels and resolving technical issues. The candidate will need to research, diagnose, and resolve hardware and software issues.
Responsibilities:
- Serving as a brand ambassador for Broadvoice.
- Researching, diagnosing, and resolving technical issues.
- Accurately processing and documenting issue details.
- Identifying and reporting bugs and defects.
- Producing knowledge base content.
- Monitoring and informing team of opportunities via chat.
- Increasing personal technical knowledge.
- Performing other job-related duties.
Requirements:
- Strong English language skills.
- Basic understanding of networking, IT, internet.
- Understanding of VoIP technologies.
- Knowledge of router configurations.
- Experience with Metaswitch.
- Exceptional communication skills.
- Strong self-management skills.
Broadvoice offers:
- Opportunity to work for a growing cloud communication company.
- Be part of a passionate team
Broadvoice
Broadvoice is a technology company specializing in developing scalable and robust software solutions. They utilize modern technologies like Nest.js, Ruby on Rails, Kafka, and Kubernetes to deliver quality solutions to customers. The company fosters a collaborative and innovative environment where team members contribute to product development, uphold code quality, and engage in knowledge sharing. Broadvoice values work-life harmony, offering a remote-first approach. They are committed to building a reliable infrastructure and empowering their employees through clear growth paths and mentorship opportunities.