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impact.com is seeking an Associate Customer Success Manager. In this role, the individual will be a product expert, utilizing the company's software suite to build stronger and more successful marketing campaigns for clients. The ideal candidate will possess good business sense, a solid understanding of the digital ecosystem, and critical thinking skills.Responsibilities include:
- Running platform training and consulting on contracts, finance, ad tracking, and reporting.
- Coordinating strategic initiatives.
- Coordinating customer communications regarding initiatives, outages, and marketing efforts.
- Distilling feedback from clients and managing the creation of necessary documentation.
- Following established processes for ticket creation and project tracking.
- Coordinating all renewal and expansion opportunities.
- 2-3 years of customer service experience, preferably B2B.
- Bachelor's Degree in Business, Marketing, or a related field.
- A consistent track record of providing stellar support to customers.
- Solid understanding of the digital marketing ecosystem.
- Initiative and flexibility.
- Detail-oriented with effective prioritization skills.
- Critical thinking and problem-solving abilities.
- Professional interpersonal skills.
- Enthusiastic teammate.
- Phenomenal conflict resolution skills.
- Excellent time management skills.
- Unlimited PTO
- Training & Development
- Private Health Insurance
- Stock Options
- Primary caregiver leave
- Internet Allowance
- Flexible work hours
- Casual work environment
- Technology stipend
Impact.com
Impact.com is a leading SaaS platform transforming how businesses manage and optimize partnerships, including affiliates, influencers, and B2B collaborations. Its purpose-built platform empowers businesses to create, manage, and scale partnership ecosystems with brands and communities. Impact.com's technology and marketplace drive revenue growth for global enterprises across various industries. The company offers solutions for businesses to automate their partnerships and grow their revenue.