Program Operations Manager - SEA at Impact.com

impact.com is seeking a Program Operations Manager to oversee the operational processes of partner migrations and program setup. The Program Operations Manager will work closely with Customer Success Managers, brands, and agencies to ensure smooth transitions, accurate tracking, and effective execution of program elements. The ideal candidate will possess strong project management skills, experience with the impact.com platform, and excellent attention to detail.

This position involves collaborating with cross-functional teams as the client advocate, helping to develop solutions to meet client goals.

Responsibilities:

• Program set up
• Support brands with their accounts set up: contracts, creatives, emails, groups, promo codes, product catalogs.
• Support brands with the migration and onboarding of their existing partners
• Ensure tracking is working properly with partners and systems.
• Conduct brand exposure audits on partner sites.
• Schedule and send weekly and monthly reports on program performance and partner engagement.
• Identify new partner opportunities via the Impact.com marketplace.
• Conduct weekly reviews of partner applications and actively recruit new partners.
• Collaborate with internal teams to ensure seamless program execution.
• Address any escalated issues related to partner setup or migration.

Requirements:

• 3+ years experience in program management or operations, preferably in a partner-based environment.
• Experience with Impact.com or similar partner management platforms.
• Strong understanding of contract management and partner relations.
• Proven ability to handle large-scale migrations and program implementations.
• 3+ years direct B2B SaaS sales experience, strong preference towards marketing technology.
• Experience in customer success, or other client-facing roles.
• Customer Focus, Commercial Drive, Service-oriented
• Experience with business-to-business commerce and Internet communication software (advantageous)
• Proficiency in MS Excel (or Google Sheets) for managing data and lists.
• Experience working with JIRA, Asana or any similar project management tool
• Fluent in English and Malaysian

impact.com offers:

• Unlimited PTO policy
• Training & Development
• Flexible work hours
• Casual work environment