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The Publisher Development Manager role at impact.com involves managing interactions with a portfolio of publisher customer accounts. The role requires strong problem-solving skills and a solution-driven approach. The primary goal is to foster a world-class partner experience that enhances trust, retention, and loyalty among publishers, ensuring they feel supported and empowered to grow their partnerships with Impact's advertisers.
Responsibilities include:
- Meeting publisher account growth targets to increase publisher revenue.
- Creating development plans that build trust, retention, and loyalty with publisher partners.
- Identifying and supporting new matchmaking efforts for publishers with Impact advertiser partners.
- Identifying and escalating publisher challenges early with potential resolutions.
- Analyzing publisher data quarterly to ensure engagement and growth.
- Building strong relationships with internal teams at Impact.
Requirements include:
- 3+ years of Account Management or Customer Success experience, preferably B2B.
- Bachelor's Degree (Business, Marketing, or related field a plus), MBA preferred.
- Strong understanding of the digital marketing ecosystem with in-depth knowledge of affiliate marketing.
- Passion for the partnership economy and understanding the value of different types of performance partnerships.
- Strong communication and influential skills.
- Data-driven approach to measuring effectiveness and improving processes.
- Prioritization skills and visionary thinking.
- Agility and adaptability to changes.
- Self-motivation, attention to detail, passion for learning, and a team player attitude.
- Ability to speak Bahasa Indonesian is a plus.
impact.com offers:
- Private Health Insurance
- Internet Allowance
- Fitness Activity Reimbursement
- Flexible remote working policy
- Training & Development - Free Coursera Subscription and PXA partnerships learning
- Technology stipend
- Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage
Impact.com
Impact.com is a leading SaaS platform transforming how businesses manage and optimize partnerships, including affiliates, influencers, and B2B collaborations. Its purpose-built platform empowers businesses to create, manage, and scale partnership ecosystems with brands and communities. Impact.com's technology and marketplace drive revenue growth for global enterprises across various industries. The company offers solutions for businesses to automate their partnerships and grow their revenue.