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impact.com is seeking a Customer Success Manager to manage client relationships, promote retention, and drive growth. The Customer Success Manager will develop strategic account plans and work closely with cross-functional teams to meet client goals. This position reports to the Country Manager of Japan.
Responsibilities:
Requirements:
impact.com offers:
Responsibilities:
- Develop and implement account engagement plans.
- Engage with executive stakeholders to highlight platform value.
- Drive partnership collaboration and platform adoption.
- Perform churn risk analysis and financial analysis.
- Help manage renewal admin in SFDC.
Requirements:
- Excellent communication and interpersonal skills.
- Detail-oriented with a bias for action.
- Project management skills.
- Ideally 3+ years of experience in Digital Marketing Consulting, Customer Success, Account Management, Business Development, or another client-facing role.
- BA/BS (MBA/Master preferred).
- Experience working at a SAAS company is ideal
impact.com offers:
- Hybrid, flexible work environment
- Responsible PTO policy
- 6 months paid Primary caregiver leave
- Mental Health & Wellness care via Modern Health
- Restricted Stock Units
- Internet Allowance
- Fitness activity fee reimbursements
- Technology stipend
- Bi-weekly lunches
- Training & Development
Impact.com
Impact.com is a leading SaaS platform transforming how businesses manage and optimize partnerships, including affiliates, influencers, and B2B collaborations. Its purpose-built platform empowers businesses to create, manage, and scale partnership ecosystems with brands and communities. Impact.com's technology and marketplace drive revenue growth for global enterprises across various industries. The company offers solutions for businesses to automate their partnerships and grow their revenue.