Customer Solutions Specialist- EST Time Zone at Impact.com

Impact.com is seeking a Customer Solutions Specialist to provide world-class customer support and help clients effectively use the platform to manage their partnerships. The role involves engaging with a variety of clients via live chat and a ticketing system, collaborating with global teams, and solving client issues related to account setup, platform usage, and finance. The Customer Solutions Specialist will troubleshoot technical issues, escalate them when necessary, and continuously learn about Impact.com's platform and partnership marketing efforts, contributing to a high-quality user experience and user retention.Responsibilities:

• Provide first-line support for clients using the Impact.com platform.
• Address client inquiries via in-app chat and ticketing system.
• Investigate and troubleshoot user and platform issues by replicating client experiences and testing features.
• Assist clients with maximizing platform usage.
• Manage and resolve support cases in a timely manner.
• Collaborate with diverse teams to improve customer experience and operational efficiency.

Requirements:

• 2+ years of experience in Front End web development and Technical Customer Support
• Proven technical troubleshooting skills.
• University Degree in Computer Science or Mathematics
• Experience in customer support/service within the SaaS world
• Understanding of the Affiliate Market EcoSystem
• Strong understanding of Internet technologies and Google-Fu skills.
• Excellent communication and analytical skills.

Impact.com offers:

• Hybrid, Casual work environment
• Responsible PTO policy
• Training & Development
• Medical Aid and Provident Fund
• Restricted Stock Units
• Internet Allowance
• Fitness club fee reimbursements
• Technology stipend