Product Support Specialist at Anthropic

Anthropic is seeking a Product Support Specialist to join their team in Dublin. This role is critical in safely delivering AI to the world by addressing, investigating, and tracking user needs to ensure a positive user experience. Specialists in Dublin will work either Tues - Sat or Sun - Thurs.

The Product Support Specialist will play a crucial role in ensuring users have a seamless experience with Anthropic's products. He will be at the forefront to resolve user issues and improve user satisfaction.

Responsibilities:

• Become an expert in all Anthropic products.
• Respond to user support cases in a medium to high volume environment.
• Clearly and empathetically communicate with a wide range of user personas.
• Manage on-call tasks for high-urgency user issues with extreme ownership.
• Prioritize critically and comfortably adapt to an ever-evolving product landscape.
• Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale.
• Provide suggestions for improving user satisfaction through support processes as well as to increase efficiency and drive down contact rates.

Requirements:

• 2-3+ years of experience with high volume product support, preferably in a second tier, escalated, or priority support team.
• Skilled at debugging API errors and can deeply understand technical docs with ease.
• Demonstrated an ability to thrive in fast-paced, reactive situations.
• Strong user empathy and expertise in the lifecycle of a support case.
• Crisp but kind written communication skills and a deep care for the details.
• Enjoy helping others learn about new features and complex concepts.
• Persistent and curious.
• A Bachelor's degree in a related field or equivalent experience.

What Anthropic Offers:

• Competitive compensation and benefits.
• Optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours.