Application Support Analyst, 3E at Elite Technology

Elite Technology is seeking an Application Support Analyst to assist customers in effectively utilizing Elite 3E software. This role involves providing technical consultative application support for Elite's 3E product in a project-based environment.

The Application Support Analyst will be responsible for:

• Pulling service request tickets and documenting challenges.
• Using remote access utilities to replicate customer challenges.
• Leveraging internal knowledgebase resources for known solutions.
• Providing timely status updates and communicating complex business processes.
• Collaborating with team members to resolve customer issues effectively.
• Acquiring and maintaining expertise of Elite’s software product and application suites.
• Developing SQL skills and gaining technical knowledge of Elite's software products in cloud-based and hybrid environments.

The ideal candidate will possess the following:

• Thorough understanding of Generally Accepted Accounting Principles (GAAP).
• Bachelor’s degree or equivalent experience in IT, Finance Analyst, and/or Accounting and Finance.
• 2+ years of technical, financial, accounting, and/or customer service experience with financial programs.
• Knowledge in Microsoft SQL Server, MS office, Azure, Azure Monitoring, Smartsheet, IE, Chrome, and relational database concepts.
• Exceptional customer service soft skills and excellent communication skills.

Elite Technology offers:

• 100% remote work.
• PTO and Elite Mental Health Days.
• Annual Incentive Plan.
• 14 Paid Costa Rica Holidays.
• Comprehensive medical, dental, and vision benefits.
• Life Insurance.