Partner Success Manager at Zip Co Limited

Zip is seeking a Partner Success Manager to own the end-to-end engagement for a portfolio of merchants. The role involves developing and executing vertical treatment strategies, driving profitable growth, and aligning business goals within merchant partnerships. The Partner Success Manager will work cross-functionally with Product, Risk, Engineering, Marketing & Legal teams within Zip.

Responsibilities:

• Taking responsibility for the growth and retention of a portfolio of accounts.
• Managing key relationships with decision-makers.
• Activating key programs to drive the value of the partnership with Zip.
• Planning and preparing business reviews with stakeholders.
• Building and executing account plans to drive growth.
• Driving strategic problem-solving.
• Maintaining Salesforce.
• Collaborating with internal and external stakeholders.
• Facilitating training and support for junior partner managers.

Requirements:

• 3-4+ years of experience in Financial Services, BNPL, Account Management, or similar roles.
• A good understanding of Consumer Credit, BNPL Payments, eCommerce and Retail.
• A growth mindset.
• Great planning and time management skills.
• Exceptional experience in presentation and building business cases.
• Experience using Sales CRM’s (Salesforce, Tableau) preferred.
• An aptitude for identifying and managing risks.

What Zip Offers:

• 25 days paid leave annually.
• 16 weeks paid parental leave for primary carers.
• Family support policies.
• Mental health and wellness initiatives.
• 2 days paid volunteering leave per year.
• Fee-free Zip products and discounts with merchant partners (AU).
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne).