Senior Manager, Global Scaled AM

Job Description

Coursera is seeking a Senior Manager of Account Management - Scaled to lead its "Scaled" segment in NAMER and LATAM. This role involves refining and executing the vision for this group of customers, managing a team of Account Managers, and Customer Success Managers.

The Senior Manager will report to the Global Head of Customer Success Management and contributes to renewals, expansion, and customer outcomes. The role requires sales and customer success leadership, strategy development, and go-to-market execution in North America, LATAM, and MEA.

The candidate will work with Sales, Marketing, Implementation, Product, Finance, Support Operations, and Legal teams and drive hiring, development, and retention.

Responsibilities:

• Meet and exceed team sales quotas
• Set and meet customer engagement and outcome goals
• Manage hiring, coaching, development, and performance
• Recruit, onboard, and retain team members
• Act as a senior leader for the business
• Collect product feedback
• Represent Coursera as an executive sponsor

Requirements:

• Proven sales and management experience at an Enterprise SaaS company
• Track record of managing sales teams and over-achieving targets
• 3+ years of experience leading a sales team
• Experience managing a high volume of accounts
• Entrepreneurial drive
• Ability to coach, lead, and inspire teams

Coursera offers:

• Flexibility and workspace choices
• Opportunity to influence product roadmap
• To work at one of the largest online learning platforms in the world