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aCommerce is looking for a Client Development Associate to join their team in Bangkok. This role focuses on the company's SaaS product, EcommerceIQ, and involves close collaboration with the product management and commercial teams.Responsibilities:
- Planning SaaS client onboarding and growth strategies.
- Taking ownership of customer issues and ensuring resolution.
- Developing service procedures, policies, and standards.
- Analyzing statistics and compiling reports.
- Improving customer service experience and facilitating organic growth.
- Identifying opportunities to improve the SaaS experience.
- Optimizing GTM strategy and client growth across channels.
- Working with marketing teams to acquire new clients.
- Identifying risks and implementing preventive measures.
- Recruiting, mentoring, and developing customer service agents.
- Bachelor's Degree, MBA or higher
- At least 2 years of experience in managing client operations and client success, ideally in a SaaS context.
- Strong communication skills.
- Ability to process and visualize data.
- Good problem-solving and analytic skills.
- Excellent attention to detail.
- Excellent command of English, both spoken and written
- Opportunity to work with a leading e-commerce platform in Southeast Asia.
aCommerce
aCommerce is the largest ecommerce enabler in Southeast Asia, providing end-to-end ecommerce solutions for multinational brands, particularly in the consumer goods sector. The company focuses on product distribution and converting sales into cash through effective accounts receivable management. aCommerce emphasizes building strong client relationships and offers a multicultural environment fostering career development and professional growth through technology and innovation in ecommerce. It values its employees, offering flexible work arrangements and celebrating achievements.