Middle System Support Administrator

Job Description

GR8 Tech is seeking a Middle System Support Administrator to maintain and optimize customer support platforms. The role involves ensuring seamless system operations, troubleshooting technical issues, and improving support workflows. The ideal candidate will collaborate with cross-functional teams to enhance efficiency. They should be comfortable working in a fast-paced environment and proactively identifying opportunities for improvement.

GR8 Tech offers the opportunity to work with modern customer support technologies, contribute to process enhancements, and grow within a collaborative team.

Role involves:

• Managing users, roles, and profiles.
• Configuring and optimizing Salesforce Service Cloud, Zendesk, LiveChat, or similar systems.
• Collaborating with stakeholders to gather and implement business requirements.
• Integrating support systems with external tools using API connections.
• Developing and maintaining automated business processes using system automation tools.
• Providing ongoing system maintenance and performance monitoring.

Requirements:

• 2+ years of experience as a System Administrator or Support Administrator managing customer support platforms.
• Hands-on experience with Salesforce Service Cloud, Zendesk, LiveChat, or similar support ticketing systems.
• Understanding of system integrations and process automation.
• Strong troubleshooting skills and analytical thinking.
• Ability to handle multiple requests and prioritize effectively.
• Strong communication skills.
• Full proficiency in Ukrainian language.
• English proficiency is sufficient for reading technical documentation.

GR8 Tech offers:

• Sports compensation.
• Medical coverage.
• Psychological support.
• Home-office coverage.
• Remote work and Coworking compensation.
• Childcare budget.
• Open feedback and transparent direct communications.
• Growth and development opportunities.
• High tolerance to experiment and mistakes.
• Supportive friendly environment.