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Customer Support Engineering at DevRev

Customer Support Engineering role at DevRev in the Philippines.
Remote
Philippines
Undisclosed salary
DevRev is seeking a Customer Support Engineer to join their team. DevRev's AgentOS is designed for SaaS companies, integrating support, product, and growth teams into a unified platform.This role involves:
  • Triaging bugs and feature requests.
  • Maintaining constant communication with customers.
  • Analyzing trends and training the DevRev bot.
  • Educating and empowering DevRev users.
  • Answering product questions.
  • Building and maintaining customer relationships.
  • Collaborating with product & engineering teams.
  • Writing customizations.
  • Supporting DevRev users with queries.
  • Building Q&A pairs for the bot.
  • Understanding customer signals and collaborating with customer success teams.
Requirements for the role include:
  • BE/B Tech or equivalent experience.
  • 3-5 years of support experience.
  • Knowledge of ReactJS, HTML/CSS, JavaScript/TypeScript, Python, SQL, and Golang.
  • Comfortable with technical conversations.
  • Problem-solving skills.
  • Excellent English communication skills.
  • Collaborative and team-oriented.
DevRev offers:
  • A culture focused on being hungry, humble, honest, and acting with heart.
  • Opportunity to work remotely.
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DevRev

DevRev delivers an AgentOS, built for SaaS businesses, unifying support, product, and growth teams on a single platform. By converging teams and integrating data, it replaces multiple applications, enhancing collaboration through AI and analytics. DevRev empowers companies to accelerate product development and reduce customer churn. Trusted by thousands, it specializes in low-latency analytics and customizable LLMs for the GenAI era. With headquarters in Palo Alto and global offices, DevRev is funded by Khosla Ventures and Mayfield. Founded in 2020 by Dheeraj Pandey and Manoj Agarwal, DevRev aims to innovate within the AI-driven SaaS landscape.