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DevRev is seeking a Solutions Engineer to join its pre-sales team in Japan. The candidate will play a crucial role in designing, developing, and implementing technical solutions for clients. They will collaborate with Solutions Architects, Sales Engineers, and other stakeholders to ensure solutions meet and exceed customer expectations. The Solutions Engineer will provide technical expertise, conduct product demonstrations, and support the development of technical proposals.
DevRev was founded in October 2020 by Dheeraj Pandey and Manoj Agarwal. DevRev's AgentOS is used by thousands of companies. Headquartered in Palo Alto, California, DevRev has offices in seven global locations.
Responsibilities include:
- Providing expert technical support to the sales team.
- Conducting live product demonstrations.
- Collaborating with customers to understand their technical requirements.
- Assisting in the creation of technical proposals and RFP/RFI responses.
- Analyzing competitor products and providing insights.
- Training sales teams on the technical aspects of products and solutions.
- Building and maintaining strong relationships with customers.
- Creating and maintaining technical documentation.
- Customizing solutions to meet specific customer requirements.
- Ensuring a seamless transition of new customers.
- Working closely with internal teams to improve sales engineering processes.
Requirements include:
- Degree in Computer Science, Engineering, Information Technology, or a related field.
- Minimum 5 years of experience in a technical pre-sales or sales engineering role.
- Strong technical acumen with the ability to understand and explain complex concepts in Japanese clearly.
- Business-level Japanese Communication.
- Proven experience in conducting product demonstrations and developing technical proposals.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Experience in competitive analysis and market research.
- Willingness to travel up to 30%.
What the role offers:
- Opportunity to work with cutting-edge technical solutions.
- Collaboration with cross-functional teams.
- Involvement in the sales process.
DevRev
DevRev delivers an AgentOS, built for SaaS businesses, unifying support, product, and growth teams on a single platform. By converging teams and integrating data, it replaces multiple applications, enhancing collaboration through AI and analytics. DevRev empowers companies to accelerate product development and reduce customer churn. Trusted by thousands, it specializes in low-latency analytics and customizable LLMs for the GenAI era. With headquarters in Palo Alto and global offices, DevRev is funded by Khosla Ventures and Mayfield. Founded in 2020 by Dheeraj Pandey and Manoj Agarwal, DevRev aims to innovate within the AI-driven SaaS landscape.